A user ID is an ID that uniquely identifies you on this site. Your user ID:
Gives you access to your benefits information through this site and the Human Resources Centre (HRC)
Protects the confidentiality of your Social Insurance Number Or Social Security Number
You create your own user ID and are responsible for safeguarding it. If you haven't created a user ID yet, return to the Log On page to access the Are you a new user? link. The system is not case sensitive: you can enter upper or lower case letters.
A password is a sequence of characters you choose that, when combined with your user ID, allows you to access this site. It also keeps unauthorized users from accessing your account. The system is not case sensitive; you can enter upper or lower case letters for your password.
Your password should be kept confidential. If you believe that someone has gained unauthorized access to your password, change it and notify Bank of Montreal or the Human Resources Centre (HRC) immediately.
To get quick access to the site when you've forgotten your password, you can answer 3 security questions that you chose previously. Your answers must match exactly with the answers you entered when you chose the questions.
If you don't set up security questions and answers and later forget your password, you can't access your information through the site or the Human Resources Centre (HRC) until you request and receive a new password. If you don't have an email address on file on this site, you must wait until you receive your password via postal mail.